Inkly vs Handhold

On the free plan the agent presents captured screens and recordings of your product and answers live around them. On the enterprise plan it controls a browser on your real app and moves a second cursor through it. In both, the visitor is watching and asking rather than clicking.

On the free plan you control it by choosing what you capture, and it holds still until you recapture it. On enterprise it shows your live product, so there is nothing to keep in sync and the demo moves when your product moves. Inkly demos a clone, so you set the data and the starting screen up front and keep the clone current yourself.

Handhold hands over the conversation, the questions the visitor raised, and how they qualified. Because the visitor never takes the mouse, there is no record of which features they opened for themselves. Inkly reports both, what they asked and what they went and explored.

When a guided walkthrough suits your buyers better than turning them loose in the product, and when you want the same agent fielding inbound questions on your site. Also when the demo has to run on your actual production app, which their enterprise tier does.

When you want buyers to be able to click the product themselves rather than only watch it, and when you want to see which features they opened on their own. Also when the demo should be working software instead of captured screens, which is what you get on Handhold's free plan.

Both are free to start and neither makes you book a call first. Inkly has a self-serve plan starting at $0 and an enterprise plan where our team builds it with you. Handhold publishes no numbers past the free signup, so a live-product rollout comes out of a conversation with their team.